Orbridge Privacy Policy
This privacy statement (also referred to as Orbridge’ Privacy Policy) explains our privacy practices for our customers who register to use our Web site, http://www.orbridge.com, for delivery of products or services to a U.S. address.
Our Commitment to Privacy
Orbridge LLC is fully committed to maintaining the confidentiality of every customer. We consider the privacy and security of our customer project information to be the foundation of our service offerings. We respect your privacy and the confidentiality of the information provided by you when you visit our website http://www.orbridge.com. We do not share, sell, or otherwise disclose the information about our clients to any other party except if required to process and ship orders. his privacy statement explains our policy regarding the collection, use, disclosure and protection of personal information. The terms of this privacy statement apply to information collected from you, unless different terms are specified as part of a special offer, or in another form or contract we provide you and you consent to those terms by participating in the special offer or the program, or otherwise.
A. What is Personal Information?
Personal information is information that identifies an individual or is directly associated with a specific person or entity such as a customer's name, address, telephone number, e-mail address, credit card number, or information about activities which can be directly linked to that person, such as his or her purchases. Our definition of personal information does not include "aggregate" information. Aggregate information is data we collect about a group or category of products, services or customers, from which individual customer identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate data helps us understand trends and customer needs so that we can better consider new products and services, and tailor existing products and services to customer desires.
B. Collection of Personal Information
We collect the personal information that you provide us, such as when you:
• register to use orbridge.com or sign up for news or notifications of specials or other promotions on orbridge.com;
• complete an order and provide payment information. If we trouble shoot the order, this information will be used to contact the user;
• contact us for any reason, such as by replying to inquires by mail, fax or through our Web site, by telephone through customer service.
We may automatically collect some information when you visit our Web site, such as your computer's network address and operating system, the site from which you linked to us, and the time and date of your visit and purchases. This information is not linked by us to personal information, but rather is only used to compile aggregate information. This information may be collected through the use of "cookies" (see Online Specifics below).
C. Use of Personal Information
The personal information we collect is generally used to process your requests or transactions, provide you with high-quality service, tell you about opportunities we think will be of interest, and understand your needs so that we can serve you better. For example, we may use your telephone number, your e-mail or your postal address to communicate about opportunities and programs. If you prefer not to receive Promotional Information from us, we make it easy for you to let us know. You can contact us at any time to decline Promotional Information (see Choice below).
D. Sharing of Personal Information
We do not sell, rent, share or disclose personal information to third parties without your prior consent, except in the limited circumstances described below:
Order Fulfillment
We may provide to a third party certain information that is necessary to fulfill an order you have placed with us. For example, if you request shipment for a purchase, we may provide your address to the shipping carrier, and if you pay by a credit or debit card, your card number and sales transaction information are passed on to the card processor and/or issuer (including their service providers such as fraud verification services). However, we give vendors, suppliers, and others involved in the commerce distribution chain
only the information needed to provide you the products or services you order, such as shipping and/or billing address, e-mail address, telephone number and product orders. Moreover, we require them to keep the information confidential and not to use it for other purposes. We are not responsible for any additional information you provide directly to these parties, and we encourage you to become familiar with their practices before disclosing information directly to them.
Other Disclosures
Though we make every effort to preserve user privacy, we may need to disclose personal information in the good faith belief that we are lawfully authorized to do so, or that doing so is reasonably necessary to comply with legal process or authorities, respond to any claims, or to protect the rights, property or personal safety of Orbridge LLC, our customers, our employees or the public.
E. Protection of Personal Information
We have put into place security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. Personal information we collect is stored electronically and may be combined with other membership information. We use technical, contractual, administrative and physical measures in an effort to protect against unauthorized access. Further, when you enter personal information online, that information is encrypted using a security protocol called SSL (Secure
Sockets Layer). SSL encrypts all information entered on our site before it is sent over the Internet. We also use SSL to allow you to securely view your online account and registration information.
Account information is accessible online only through the use of a password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of http://www.orbridge.com by any person using your password. If other people have access to your e-mail, they may be able to access your password and obtain personal information about you (such as your credit card information), or change information about your user
profile. You should not use an e-mail account operated by an employer because many employers have the legal right to access such e-mail accounts. Please advise us immediately at if you believe your password has been misused.
F. Choice
We give you the opportunity to opt-out of receiving certain information such as notices regarding new features and products. If you do not want to receive Promotional Information (see Use of Personal Information by Orbridge) you can (a) call our Customer Support representatives at 206-855-6929; (b) e-mail us at or (c) write us at: Customer Service, Orbridge, LLC, PO Box 10339, Bainbridge Island WA 98110
If you do not want to receive promotional e-mails, you can: (a) call our Customer Support representatives at 206-855-6929; (b) email us at (c) write us at: Customer Service, Orbridge, LLC, PO Box 10339, Bainbridge Island, WA 98110 (d) click the provided "unsubscribe" link in any e-mail to unsubscribe; or (e) access "My Account" if you are a registered user of orbridge.com, and check the opt-out box. If you have more than one e-mail address, you will need to specifically opt-out for each email
address.
G. Online Specifics
What Are Cookies and Are You Required to Accept Them?
Cookies are small files that are stored on your computer. At orbridge.com, we use cookies to help optimize your shopping experience. Cookies are used in order to uniquely identify users, associate user files with orders, and to enable the shopping basket. Your privacy and security are not compromised when you accept a cookie from the Orbridge’ website. No one can access the information except Orbridge.
We do not store in cookies any personal information about you.
While cookies are optional for browsing orbridge.com, they are required for registering, logging on, shopping or ordering services. If you wish to purchase items or set up an account on orbridge.com, you will need to accept a orbridge.com cookie.
Use of the orbridge.com Web Site by Children
We encourage parents to take an active interest in their children's use of the Internet. We do not intend to collect information from children who are under 18 years of age. If you are under 18, you should not provide information on the orbridge.com Web site and should ask your parent to do so for you.
Online Links to Other Web Sites
Through selected portions of our Web site, you can link to other Web sites of third parties who have agreed to offer goods and services to our customers. Any personal information you provide on the linked pages is provided directly to that third party and is subject to that third party's privacy policy. Except as described above, we are not responsible for the content or privacy and security practices and policies of Web sites to which we link. Links from our site to third parties or to other sites are provided for your
convenience. We encourage you to learn about their privacy and security practices and policies before providing them with personal information.
Updating, Reviewing or Correcting Online Personal Information
You may update, review or correct your online account information at any time online by accessing your password-protected registration page via the "My Account" area of the Web site.
H. Questions or Concerns
If you have any questions or concerns about this privacy statement or would like to contact us for any reason, you can do the following:
1. Call our service representatives at 206-855-6929;
2. E-mail us at or
3. Write us at: Customer Service, PO Box 10339, Bainbridge Island, WA 98110
I. Changes to this Statement
We reserve the right to change this privacy statement at any time, but will alert you that changes have been made by indicating at the top of the privacy statement the date it was last updated. We encourage you to review our privacy statement to make sure you understand how information you provide will be used. If there is ever a material change to how we use information you provide and the new uses are unrelated to uses we disclose in this statement, we will communicate the changes in advance.
Our Commitment to Privacy
Orbridge LLC is fully committed to maintaining the confidentiality of every customer. We consider the privacy and security of our customer project information to be the foundation of our service offerings. We respect your privacy and the confidentiality of the information provided by you when you visit our website http://www.orbridge.com. We do not share, sell, or otherwise disclose the information about our clients to any other party except if required to process and ship orders. his privacy statement explains our policy regarding the collection, use, disclosure and protection of personal information. The terms of this privacy statement apply to information collected from you, unless different terms are specified as part of a special offer, or in another form or contract we provide you and you consent to those terms by participating in the special offer or the program, or otherwise.
A. What is Personal Information?
Personal information is information that identifies an individual or is directly associated with a specific person or entity such as a customer's name, address, telephone number, e-mail address, credit card number, or information about activities which can be directly linked to that person, such as his or her purchases. Our definition of personal information does not include "aggregate" information. Aggregate information is data we collect about a group or category of products, services or customers, from which individual customer identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate data helps us understand trends and customer needs so that we can better consider new products and services, and tailor existing products and services to customer desires.
B. Collection of Personal Information
We collect the personal information that you provide us, such as when you:
• register to use orbridge.com or sign up for news or notifications of specials or other promotions on orbridge.com;
• complete an order and provide payment information. If we trouble shoot the order, this information will be used to contact the user;
• contact us for any reason, such as by replying to inquires by mail, fax or through our Web site, by telephone through customer service.
We may automatically collect some information when you visit our Web site, such as your computer's network address and operating system, the site from which you linked to us, and the time and date of your visit and purchases. This information is not linked by us to personal information, but rather is only used to compile aggregate information. This information may be collected through the use of "cookies" (see Online Specifics below).
C. Use of Personal Information
The personal information we collect is generally used to process your requests or transactions, provide you with high-quality service, tell you about opportunities we think will be of interest, and understand your needs so that we can serve you better. For example, we may use your telephone number, your e-mail or your postal address to communicate about opportunities and programs. If you prefer not to receive Promotional Information from us, we make it easy for you to let us know. You can contact us at any time to decline Promotional Information (see Choice below).
D. Sharing of Personal Information
We do not sell, rent, share or disclose personal information to third parties without your prior consent, except in the limited circumstances described below:
Order Fulfillment
We may provide to a third party certain information that is necessary to fulfill an order you have placed with us. For example, if you request shipment for a purchase, we may provide your address to the shipping carrier, and if you pay by a credit or debit card, your card number and sales transaction information are passed on to the card processor and/or issuer (including their service providers such as fraud verification services). However, we give vendors, suppliers, and others involved in the commerce distribution chain
only the information needed to provide you the products or services you order, such as shipping and/or billing address, e-mail address, telephone number and product orders. Moreover, we require them to keep the information confidential and not to use it for other purposes. We are not responsible for any additional information you provide directly to these parties, and we encourage you to become familiar with their practices before disclosing information directly to them.
Other Disclosures
Though we make every effort to preserve user privacy, we may need to disclose personal information in the good faith belief that we are lawfully authorized to do so, or that doing so is reasonably necessary to comply with legal process or authorities, respond to any claims, or to protect the rights, property or personal safety of Orbridge LLC, our customers, our employees or the public.
E. Protection of Personal Information
We have put into place security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. Personal information we collect is stored electronically and may be combined with other membership information. We use technical, contractual, administrative and physical measures in an effort to protect against unauthorized access. Further, when you enter personal information online, that information is encrypted using a security protocol called SSL (Secure
Sockets Layer). SSL encrypts all information entered on our site before it is sent over the Internet. We also use SSL to allow you to securely view your online account and registration information.
Account information is accessible online only through the use of a password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of http://www.orbridge.com by any person using your password. If other people have access to your e-mail, they may be able to access your password and obtain personal information about you (such as your credit card information), or change information about your user
profile. You should not use an e-mail account operated by an employer because many employers have the legal right to access such e-mail accounts. Please advise us immediately at if you believe your password has been misused.
F. Choice
We give you the opportunity to opt-out of receiving certain information such as notices regarding new features and products. If you do not want to receive Promotional Information (see Use of Personal Information by Orbridge) you can (a) call our Customer Support representatives at 206-855-6929; (b) e-mail us at or (c) write us at: Customer Service, Orbridge, LLC, PO Box 10339, Bainbridge Island WA 98110
If you do not want to receive promotional e-mails, you can: (a) call our Customer Support representatives at 206-855-6929; (b) email us at (c) write us at: Customer Service, Orbridge, LLC, PO Box 10339, Bainbridge Island, WA 98110 (d) click the provided "unsubscribe" link in any e-mail to unsubscribe; or (e) access "My Account" if you are a registered user of orbridge.com, and check the opt-out box. If you have more than one e-mail address, you will need to specifically opt-out for each email
address.
G. Online Specifics
What Are Cookies and Are You Required to Accept Them?
Cookies are small files that are stored on your computer. At orbridge.com, we use cookies to help optimize your shopping experience. Cookies are used in order to uniquely identify users, associate user files with orders, and to enable the shopping basket. Your privacy and security are not compromised when you accept a cookie from the Orbridge’ website. No one can access the information except Orbridge.
We do not store in cookies any personal information about you.
While cookies are optional for browsing orbridge.com, they are required for registering, logging on, shopping or ordering services. If you wish to purchase items or set up an account on orbridge.com, you will need to accept a orbridge.com cookie.
Use of the orbridge.com Web Site by Children
We encourage parents to take an active interest in their children's use of the Internet. We do not intend to collect information from children who are under 18 years of age. If you are under 18, you should not provide information on the orbridge.com Web site and should ask your parent to do so for you.
Online Links to Other Web Sites
Through selected portions of our Web site, you can link to other Web sites of third parties who have agreed to offer goods and services to our customers. Any personal information you provide on the linked pages is provided directly to that third party and is subject to that third party's privacy policy. Except as described above, we are not responsible for the content or privacy and security practices and policies of Web sites to which we link. Links from our site to third parties or to other sites are provided for your
convenience. We encourage you to learn about their privacy and security practices and policies before providing them with personal information.
Updating, Reviewing or Correcting Online Personal Information
You may update, review or correct your online account information at any time online by accessing your password-protected registration page via the "My Account" area of the Web site.
H. Questions or Concerns
If you have any questions or concerns about this privacy statement or would like to contact us for any reason, you can do the following:
1. Call our service representatives at 206-855-6929;
2. E-mail us at or
3. Write us at: Customer Service, PO Box 10339, Bainbridge Island, WA 98110
I. Changes to this Statement
We reserve the right to change this privacy statement at any time, but will alert you that changes have been made by indicating at the top of the privacy statement the date it was last updated. We encourage you to review our privacy statement to make sure you understand how information you provide will be used. If there is ever a material change to how we use information you provide and the new uses are unrelated to uses we disclose in this statement, we will communicate the changes in advance.